WhatsApp Business API
WhatsApp API Company Ranchi WhatsApp Business API Provider Ranchi
MATROP PRIVATE LIMITED is a WhatsApp API company in Ranchi. The WhatsApp Business API is used for order updates, OTPs, payment alerts, appointment reminders and customer support.
This is separate from bulk SMS. Text-message campaigns stay on the Bulk SMS page. The WhatsApp Business API uses approved templates and can connect to a website, ERP or support desk.
What the API is used for
Order, dispatch and payment notifications
OTP and appointment reminders
Customer support with more than one agent
Connection to your website or software
WhatsApp Business API at a glance
MATROP sets up the official WhatsApp Business Platform for organisations in Ranchi and across India, with Meta-approved templates, chatbot menus and a connection to your own software.
| What it is | Setup of the official WhatsApp Business Platform (often called the WhatsApp Business API), so your business can send template messages and handle customer chats from a panel or from your own software. |
|---|---|
| Who it is for | Schools and coaching centres; hospitals, clinics and pharmacies; shops, distributors and e-commerce sellers; hotels and service businesses that take bookings; any organisation that handles customer questions on WhatsApp. |
| Main features | Business account and display name setup; Meta-approved message templates; alerts, OTPs, order updates, payment and appointment reminders; offers to opted-in customers; quick replies, buttons, list messages and catalogue sharing; chatbot and menu flows with handover to staff; support by more than one agent; API and webhook integration with website, ERP or CRM; record of delivered messages. |
| How it is delivered | Online. Messages are sent from a panel or automatically from your software through the API, and customers receive them in their normal WhatsApp app. |
| Setup and training | MATROP helps set up your business account and display name, write your templates and submit them for approval, build menu flows, and connect your website or software. Your staff are then shown how to send messages and reply to customers. |
| Rules to know | WhatsApp Business Platform rules are set by Meta. Customers must agree (opt in) to receive messages from your business, and messages your business starts must use an approved template. Meta's current policies and charges are on business.whatsapp.com. |
| Support | Phone, WhatsApp and email support from the Ranchi office, Monday to Saturday, 10 am to 7 pm. |
| Provided by | MATROP Private Limited, Ranchi, Jharkhand. Working since 2016. ISO 9001:2015 and ISO/IEC 27001 certified. |
| Areas served | Ranchi and the rest of Jharkhand, and clients across India. Setup is done online or at your office as agreed. |
| Get started | Call or WhatsApp 9430106005, or send an enquiry through the contact page. |
How WhatsApp Business API is set up
Account
We help you move from a normal WhatsApp number to the official business API, with the display name and templates your messages need.
Templates
Alerts and OTPs go out as approved templates, so customers receive a consistent message from your business.
Connection
Messages can be sent from a panel or from your own software, with a record of what was delivered.
What you can send on WhatsApp Business API
Most organisations start with alerts their customers already expect, then add support and offers. If you are still choosing between channels, read SMS vs WhatsApp API for customer alerts.
Order and payment updates
Order placed, packed, shipped and delivered messages, invoices, delivery status and payment reminders, sent when the order changes in your software.
Appointment and booking alerts
Confirmations and reminders for clinic appointments, hospital visits, room bookings and service visits.
Student and fee alerts
Fee reminders, attendance alerts and notices to parents from a school or coaching centre.
OTP and verification
One-time passwords for login and sign-up on your website or app, sent through an approved template.
Offers to opted-in customers
Template-based offers to customers who agreed to hear from you, and leads captured from click-to-WhatsApp ads.
Customer support
Questions answered by a menu or chatbot first, then passed to your staff, with more than one person replying from the same business number.
Meta-approved templates and your display name
On the WhatsApp Business Platform, any message your business starts, such as an alert, reminder, OTP or offer, must use a template that Meta has approved. A template is fixed wording with blanks for details that change, like the customer's name, order number, amount or date. Each template is filed under a category such as marketing, utility or authentication. When a customer messages you first, your staff or chatbot can reply in normal free text for a limited time after that message.
The display name is the business name customers see on your messages. Meta reviews it, so it should match your real business name.
What MATROP does
- Writes each template in plain wording that matches what you will actually send.
- Chooses the right category and submits the template for approval.
- Helps you revise a template if Meta rejects it.
- Sets up the display name and business details on your account.
For practical advice, read our WhatsApp template approval tips. Meta's rules can change; the current policies are on the WhatsApp Business Platform site.
Chatbot menus with handover to your staff
A menu flow answers common questions before a person needs to step in. A customer who writes "Hi" can see options such as 1 Sales enquiry, 2 Support, 3 Track order, 4 Talk to staff, and get an automatic answer for routine ones.
Menus and buttons
Quick replies, buttons, list messages and catalogue sharing, so customers tap an option instead of typing.
Automatic answers
Answers to frequent questions and ticket-like flows that collect the details your team needs.
Handover to staff
When the menu cannot answer, the chat is passed to a staff member, and more than one person can reply from the same number.
Connecting WhatsApp to your website, ERP or CRM
With the API, your own software sends a WhatsApp message when something happens: a bill is saved, an appointment is booked, a fee falls due or an order is dispatched. Webhooks work the other way and send delivery status and customer replies back to your software, so there is a record of what was delivered.
MATROP can connect WhatsApp to a website, ERP, CRM or app that you already use. WhatsApp messaging is also available as an option in MATROP's own software, such as the school management software and hospital management software. If your system needs new screens or logic around messaging, our custom software development team can build it.
If you do not have software yet, messages can still be sent from a panel while you decide.
How MATROP sets up WhatsApp Business API
1. Requirement
We note which messages you want to send, which phone number will be your business number, and which website or software should send them.
2. Account
We help you move from a normal WhatsApp number to the official WhatsApp Business Platform, with your business details and display name.
3. Templates
We write your alert, OTP, reminder and offer templates and submit them for Meta's approval, so customers receive a consistent message from your business.
4. Connection
We build your menu flows and connect the API and webhooks, so messages can be sent from a panel or from your own software, with a record of what was delivered.
5. Training and support
We show your staff how to send messages and handle chats, and help with new templates and changes from our Ranchi office.
Is WhatsApp Business API right for you?
A good fit if…
- Your customers already message you on WhatsApp and you want to reply as a team, not from one phone.
- You want alerts, reminders or OTPs to go out automatically from your website or software.
- You want to send documents, buttons or menus, not just short text.
- You can collect your customers' consent to receive WhatsApp messages.
Talk to us first if…
- Many of the people you message use basic phones or do not use WhatsApp. Bulk SMS reaches every mobile number.
- You answer only a few chats a day. The free WhatsApp Business app on one phone may be enough for now.
- You plan to message old or bought number lists. Meta's policies require customers to opt in first.
Want WhatsApp alerts and replies set up for your business?
Tell us which messages you want to send and which software you use. MATROP will explain the setup, the template approval steps and how support works.
Talk to MATROP WhatsApp 9430106005Our Accreditation
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Our Certifications
MATROP Private Limited is ISO 9001:2015 (quality management) and ISO/IEC 27001 (information security management) certified.
ISO 9001:2015
ISO/IEC 27001
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Frequently asked questions
Answers customers search for before choosing MATROP for WhatsApp Business API in Ranchi.
Easy to contact us
Tell us what you want to build (website, ERP, mobile app, eCommerce, SEO/SMO or IT services). Our team will connect and share the best plan.